Analytics are vital to the success of a contact center. Having insights into each touchpoint of the customer experience allows you to accurately measure performance and adapt to shifting business…
Net Neutrality The ISPs also filed a petition Friday asking the FCC to stay the Net Neutrality rules by June 7 Photo of FCC Headquarters in Washington, D.C. WASHINGTON, May…
Artificial Intelligence Colorado Governor signs into law AI disinformation bill, days after similar FCC proposal Photo of Colorado State Capitol building from Library of Congress May 31, 2024 - Colorado…